"Larne not correct....."
Dear Direct Ferries,
My recent trip with yourselves wasn't too good !!
We sailed from Larne to Scotland, then waited for 4 hours outside the port, then sailed BACK AGAIN, to Larne !!
Disembarked, then drove to Belfast, to get on another ferry !!
The whole (2 hour) experience, took over 22 hours !!!
I understand that there were technical problems on the 'previous' ferry, which mean't we could not dock and we were given a free breakfast, in the truckers lounge, BUT, this short trip, took almost a day !! To get from Ireland to Scotland, changing ports inbetween.
I feel that a free breakfast, is a little insulting really ? What's more, I have never received an apology or 'a sorry', or even an e-mail, regarding this.
One lady on-board, even missed her flight to France !
I am sure that you will say, "technical issues, are not your fault", but from a customer perspective, we don't really care "who's" fault it is, we would just like good Custimer Service and communication, which I (we), did not receive.
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Overall Rating:
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Recommended?
No
Reviewed by Richard who travelled with P&O Irish Sea on European Highlander
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